1. Our relationship to you In order for you to understand Hypi’s data protection obligations and your rights to your Personal Information under this Policy, it is important that you identify which relationship(s) you have with Hypi.
- A “User” is an individual providing personal data to us via our website or other services, products or platforms, such as by signing up for our newsletter or making an account and posting on the Forums. Hypi is in a “data controller” relationship with Users.
- A “Customer” is a specific type of User that has engaged us to act as an agent (or, as a “Data Processor”) by obtaining our Services. Hypi is in a “data processor” relationship with Customers.
- Hypi does not have a direct relationship with Customers’ End Users. A “Customer End User” is an individual that provides their Personal Information to our Customers. We do not control the purposes nor the means by which this Personal Information is collected, and we are not in a direct relationship with Customer End Users. Hereinafter we may refer to Customers and Users collectively as “you.”
- Collection of Personal Information
- Registration data: full name, email address, and optional social media account information (e.g., if logging in through your Google account).
- Profile data: biographical information, avatar, portfolio of work, skills, and/or freelance availability.
- Financial data: bank account information, payment card information, transaction history, and/or company billing information.
- Transaction data: information about the transactions you make on our Services, such as the names of your clients, the projects you complete, when projects are published, and/or timestamps of certain actions.
- Online identifiers: geolocation/tracking details, browser fingerprint, OS, browser name and version, and/or IP addresses.
- Purposes of processing
Under the Data Protection Laws, we are required to notify you about our purposes of processing your Personal Information, as well as the legal basis for such processing. Unless otherwise permitted by law, we may process your Personal Information:
- If you consent to the processing
- To satisfy our legal obligations
- If it is necessary to carry out our obligations arising from any contracts we entered with you or to take steps at your request prior to entering into a contract with you
- In the public interest
- In your vital interests, or
- For our legitimate interests, such as to protect our property, rights, or the safety of Hypi, our customers, or others To ensure network and information security. We process your Personal Information to:
- Enhance the security of our Services
- Combat spam or other malware or security risks
- Monitor and verify identity or service access
- To comply with applicable security laws and regulations Without processing your Personal Information, we may not be able to ensure the security of our Services. Processing is necessary for compliance with a legal obligation. To enforce Hypi’s terms and agreements. We have Terms of Service and other policies that define how you can use our Services. To ensure that you and others are using our Services in accordance with such terms and policies, we may process your Personal Information to:
- Investigate, prevent and mitigate any potentially prohibited or illicit activities
- Enforce our agreements with third parties, and/or
- Third party sources of information
- Third party recipients
Hypi conducts the majority of data processing activities required to provide you with the Services. However, we do engage third-party service providers to assist with supporting our Services, including vendors in the following areas:
- Credit card or payment processors
- Cloud storage or compute providers
- Customer support tools
- Product development tools
- IT and security service providers, and
- Marketing or analytics tools Each service provider is vetted and bound by contractual obligations that are equivalent to the provision of this Policy or more stringent. See the “Accountability for Onward Transfers” section below for more information about our agreements with third parties.
We are committed to keeping your Personal Information secure on our Services. We limit our storage of your Personal Information to the amount of time necessary to fulfil the purposes for which we collected the Personal Information, including for the purposes of satisfying any legal, accounting, or reporting obligations, or to resolve disputes. Although retention laws and requirements vary by jurisdiction, we have some standard retention periods for parts of your Personal Information which are described below:
- Contact information collected for marketing purposes, such as your name and email address, is retained on an ongoing basis until you unsubscribe from our marketing communications. Thereafter we will add your contact information to our suppression list indefinitely to respect your unsubscribe request.
- Browser interaction data, such as cookies and trackers, is kept for a period of up to one year from expiry of the cookie or date of collection.
- Product analytics data is kept for up to 5 years, and automatically deleted on an ongoing basis. If you have questions about retention periods that apply to any other data, please contact us at support@Hypi.io.
- International transfers
- Accountability for onward transfer
Hypi complies with the Privacy Shield Principles and the Data Protection Laws for all onward transfers of Personal Information from the EU, EEA, and Switzerland, including the onward transfer liability provisions. Hypi contractually obligates third-party agents or service providers to provide the same level of protection as required by the Privacy Shield Framework and under the Data Protection Laws. In addition, we limit and specify the purpose(s) for processing your Personal Information consistent with any notice provided to you and your consent. Upon request by the United Kingdom Chambers of Commerce, Hypi will provide a summary or representative copy of the relevant privacy provisions of its agreement with a third-party agent. In certain situations, Hypi may be required to disclose your Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, to comply with a judicial proceeding or court order, or as otherwise required by law.
- Direct marketing
Direct marketing includes any communications to you that are only based on advertising or promoting products and services. Transactional communications about your account or our Services are not considered “direct marketing” communications. We will only contact Customers by electronic means (including email) based on our legitimate interests or the Customer’s consent. When we rely on legitimate interest, we will only send you information about our Services that are similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your Personal Information in this way, or to pass your Personal Information on to third parties for marketing purposes, please go to the email settings for your account to opt out, click an unsubscribe link in your emails, or contact us at support@Hypi.io. You can object to direct marketing at any time and free of charge.
- Your rights
You have the rights to your Personal Information that are described below. You can exercise your rights by contacting us at privacy@Hypi.io so that we may consider your request under applicable law. When we receive an individual rights request via email, we may take steps to verify your identity before complying with the request to protect your privacy and security.
- Right to withdraw consent. When we rely on your consent for processing of your Personal Information, you have the right to withdraw your consent at any time. However, the withdrawal of your consent will not affect the lawfulness of Hypi’s processing based on consent before your withdrawal.
- Right of access to and rectification of your Personal Information. You have a right to request a copy of your Personal Information stored with Hypi. We will provide a copy to you without undue delay subject to some fee associated with gathering of the information (as permitted by law). We may limit or deny your request if providing you with a copy could adversely affects the rights and freedoms of others. You may also request us to correct or update any inaccurate Personal Information stored by us.
- Right to erasure (or, “The right to be forgotten”). You have the right to request erasure of your Personal Information that: (a) is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (b) was collected in relation to processing that you previously consented to, but no longer consent to; or (c) was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing. Your right to erasure is subject to limitations by relevant Data Protection Laws.
- Right to data portability. If we process your Personal Information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your Personal Information in a structured, commonly used, and machine-readable format, and to have us transfer your Personal Information directly to another data controller, where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others.
- Right to restriction of processing. You have the right to restrict our processing of your Personal Information where one of the following applies:
- You contest the accuracy of your Personal Information that we processed. In such instances, we will restrict processing during the period necessary for us to verify the accuracy of your Personal Information.
- The processing is unlawful and you oppose the erasure of your Personal Information and request the restriction of its use instead.
- We no longer need your Personal Information for the purposes of the processing, but it is required by you to establish, exercise, or defend legal claims.
- You have objected to processing, pending the verification of whether the legitimate grounds of Hypi’s processing override your rights. Restricted Personal Information shall only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.
- Notification of erasure, rectification, and restriction. We will communicate any rectification or erasure of your Personal Information or restriction of processing to each recipient to whom your Personal Information has been disclosed, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients if you request this information. If we have made your Personal Information public and we are required to erase the Personal Information, we will, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other parties that are processing your Personal Information that you have requested the erasure of any links to, or copy or replication of your Personal Information.
- Right to object to processing. Where the processing of your Personal Information is based on consent, contract, or legitimate interests, you may restrict or object, at any time, to the processing of your Personal Information as permitted by applicable law. We can continue to process your Personal Information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.
- Automated individual decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing of your Personal Information, including profiling, which produces legal or similarly significant effects on you. There may be exceptions or limitations to this right as defined under relevant Data Protection Laws.
- Limitations to your rights
Your rights to your Personal Information are not without limits. Access may be denied when:
- Denial of access is required or authorized by law
- Granting access would have a negative impact on other’s privacy
- Doing so protects our rights and properties, or
- Where the request is frivolous or vexatious
- Recourse, enforcement, & liability
We will investigate and work expeditiously to resolve any complaints or disputes in accordance with this Policy and the Privacy Shield Framework. If you have an inquiry or complaint regarding our privacy policies or practices, please contact us first at support@Hypi.io. If you have an unresolved complaint or dispute arising under the requirements of the Privacy Shield Framework, we agree to refer your complaint under the Framework to an independent dispute resolution mechanism free of charge. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. You have also a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement.
- Children’s data
We recognize that some Data Protection Laws vary based on the age of consent. We do not knowingly request to collect Personal Information from any Data Subject under the age of consent as defined by the jurisdiction in which the Data Subject resides. If we are aware of or suspect that a Data Subject is under the age of consent, we will require the Data Subject to terminate their account. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of consent using our Services.
- Changes to this Policy
We may change this Policy at any time and the changes will apply to any Personal Information we already hold and to any new Personal Information collected after the change occurs. If we make any material changes to this Policy, we will endeavor to notify you by email or by posting a prominent notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Services after the effective date of this Policy constitutes an acceptance of the amended terms. You may refer to the “Last Updated” date of this Policy to determine if the Policy has changed since the date of your last visit.